Frequently Asked Questions

ORDERING

ARE THERE ANY EXCHANGE RATES?

All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

 

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit cards (Visa, Master card and other Credit Card Company) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

We accept all major credit cards (Visa, Master card and other Credit Card Company) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

 

HOW SECURE IS MY ONLINE ORDER?

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

 

HOW DO I CHANGE OR CANCEL MY ORDER?

If you wish to cancel your order, you must do so on the same day before we process the order. Any time later than 23:59H the following day, we apologize as we cannot help you with the cancellation as your order is being processed for shipping already.

If you wish to cancel your order, you must do so on the same day before we process the order. Any time later than 23:59H the following day, we apologize as we cannot help you with the cancellation as your order is being processed for shipping already.

 

HOW DO I SET MY SHIPPING ADDRESS?

Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuation. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".

Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuation. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".

 

CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly use your shipping address to your residential address instead of your temporary or vacation address as we do not know how long the destination's customs department will have the package on hold.

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly use your shipping address to your residential address instead of your temporary or vacation address as we do not know how long the destination's customs department will have the package on hold.

 

WHEN WILL I RECEIVE MY ORDER?

The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order. We are not responsible for delays caused by the customs department in your country.

The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order. We are not responsible for delays caused by the customs department in your country.

 

HOW CAN I TRACK MY ORDER?

We will email your tracking information as soon as your order has shipped. Usually you will receive the tracking number one day after we have shipped your order.

You can track your order here.

We will email your tracking information as soon as your order has shipped. Usually you will receive the tracking number one day after we have shipped your order.

You can track your order here.

 

CAN I USE SEVERAL DISCOUNT CODES IN ONE ORDER?

Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.

 

SHIPPING

WHEN WILL MY ORDER BE PROCESSED?

The time frame for order delivery is divided into two parts:

• Processing time:Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer process the orders, which takes an additional 2 – 4 days.
• Shipping time:This refers to the time it takes for items to be shipped from our warehouse to the destination.International delivery usually takes about 2 – 4 weeks. US orders are shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 7 and 14 days to arrive at their destination but can take longer from time to time.

 

WILL I BE CHARGED WITH CUSTOM TAXES?

You may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. 

For further details of charges, please contact your local customs office.

 

IS MY ORDER ELIGIBLE FOR FREE SHIPPING?

Free shipping can be applied to orders that meet the minimum amount required, excluding discounted, sale, and over sized/overweight products. Your order will be shipped using the best shipping as possible.

 

RETURN

HOW DO I RETURN AN ITEM?

If you wish to return an item, please click here to contact us. We will provide you with the return address. For all returns and exchanges, we need to be notified within 30 days of delivery. You will be responsible for the shipping cost of the return. As soon as we receive the item we will either issue a refund or exchange the product for another one.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

WILL SHIPPING BE COVERED FOR MY RETURNS?

You will be responsible for the shipping cost of the return. As soon as we receive the item we will either issue a refund or exchange the product for another one.

To avoid potential issues, we recommend using a tracking service when returning an item.

We are not responsible for packages getting lost on the way to us.

 

WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGE/MISSING PART(S)?

Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery.

 

HOW LONG IS THE RETURN PROCESS?

Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.

 

WHEN WILL I RECEIVED MY REFUND?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account. 

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account. 

Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.

Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery.

You will be responsible for the shipping cost of the return. As soon as we receive the item we will either issue a refund or exchange the product for another one.

To avoid potential issues, we recommend using a tracking service when returning an item.

We are not responsible for packages getting lost on the way to us.

If you wish to return an item, please click here to contact us. We will provide you with the return address. For all returns and exchanges, we need to be notified within 30 days of delivery. You will be responsible for the shipping cost of the return. As soon as we receive the item we will either issue a refund or exchange the product for another one.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Free shipping can be applied to orders that meet the minimum amount required, excluding discounted, sale, and over sized/overweight products. Your order will be shipped using the best shipping as possible.

You may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. 

For further details of charges, please contact your local customs office.

The time frame for order delivery is divided into two parts:

• Processing time:Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer process the orders, which takes an additional 2 – 4 days.
• Shipping time:This refers to the time it takes for items to be shipped from our warehouse to the destination.International delivery usually takes about 2 – 4 weeks. US orders are shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 7 and 14 days to arrive at their destination but can take longer from time to time.

Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.